Request Support for At Home Resources

Technical Guidance for Access to Resources

  • Common Questions/Issues

     


     


    I don't believe my child has a Google account or at least I don't know what it is.

    As every child enters the district, we construct and reserve an email address for him/her. In most cases, the username of the account will be the first 7 letters of last name plus first initial. At Bolton, Sunset, and Stafford, they are first 7 letters of first name and last inital. This is then followed by the domain - @<school>.wlwv.k12.or.us. <school> is the standard abbreviation for their school. The email account is not activated until parental permission is obtained though.

    If you believe that your child does not yet have their Google/email account, you can make a request for one. Review this permission form (Spanish version), sign off, and send it to Sally Boyer in the district IT office. If you cannot scan or take a photo of it to send back, you can call your school office and they can help.

    Once we flag the student for a Google account, it will take a few hours for the Google account to get activated. Some systems will be available immediately, others could take until the next morning.


     

    I don't know where to go to log into my child's Google account.

    There are a number of Google tools that we use. Pretty much any of them can be launching points to the others. Google Classroom is probably the best starting place - https://classroom.google.com. This - https://apps.google.com/user/hub - is a more general launching point. 

    If your child does not yet have a Google account, you can make a request for one. Review this permission form (Spanish version), sign off, and send it to Sally Boyer in the district IT office. If you cannot scan or take a photo of it to send back, you can call the school office who should be able to help.

    Once we flag the student for a Google account, it will take a few hours for the Google account to get activated. Some systems will be available immediately, others could take until the next morning.

     

    I think my child's school Google account may have changed because he/she changed schools since last school year. What would the new account be.

    As your child moves between schools, their email address does change to reflect their new school. For example, as a student moves from Willamette Primary to Athey Creek Middle, their email address will change from smithj@wilps.wlwv.k12.or.us to smithj@acms.wlwv.k12.or.us. Note that the "wilps" changed to "acms". Nothing else about the account changes - all content (email, drive documents, etc) follows the change. Even the password will remain what it was before.

    The middle schools abbreviations are "acms" for Athey Creek Middle School, "iwms" for Inza Wood Middle School, "mcms" for Meridian Creek Middle School, and "rrms" for Rosemont Ridge Middle School.

    The high schools abbreviations are "wlhs" for West Linn High, "wvhs" for Wilsonville High, and "aths" for Arts & Technology High.

    There are times that as a student moves through our schools, their address may "collide" with an existing student at the school. In those cases, the incoming student will have "1" (or "2" and so on) added to the username - so, smithj may become smithj1. If you have trouble, you can submit a ticket - https://tekmee.wlwv.k12.or.us/helpathome/.

     

    Can you tell me my child's Google Account password? / I need my or my child's Google account password reset.

    We can't look up Google passwords. When student account's are initially created, the password assigned to them is the capital letter P followed by their six digit student ID. We do encourage students to change their passwords so it is possible that the P+ID will no longer work. If your child had previously set up a Recovery Account, they can go through that to reset the password themselves. If that was not done, then we will need to reset the password. You can make that request at https://tekmee.wlwv.k12.or.us/helpathome. Please be sure to indicate that this password reset request is for the Google Account and be sure you tell us your child's account (and/or name) and school.

    Once you do gain access to the account, you should reset the password (minimum 8 characters) to something secure and you may also want to set a recovery process as well in case this happens again in the future.

     

    Do I have to complete Online Registration (OLR) before being able to access ParentVUE?

    ParentVUE is a separate login - https://parentvue.wlwv.k12.or.us. If you go directly there, you will log in with the same account and password that you used for OLR, but you will be in ParentVUE. If you have not submitted OLR, you will get a popup asking you to do so, but you can dismiss it for now. If you are unsure of your ParentVUE account, it is most likely the same email address that you used to access the old FamilyLink system. If you are unsure, you may need to submit a tech ticket or call the school. Please be sure to include your name and your children's name(s). 

    It is true that we want all families to complete the Online Registration process so that we can ensure that we have current information for your children. Initially, this was a hard requirement. However, as the start of school approaches, we have loosened the requirement as we know that you need to be able to access ParentVUE.

    A registration that is PENDING also should not be a hindrance to access. As you might imagine, it will take a while for us to process the registrations for the hundreds of students in each school. However, that should not hold you up from accessing ParentVUE (unless you are a brand new student).

    If you bookmarked OLR during the registration process and are attempting to use that to get to ParentVUE, that is the issue. 

     

    I need to know my login information for StudentVUE.

    StudentVUE can be accessed directly at https://studentvue.wlwv.k12.or.us or even more directly at https://studentvue.wlwv.k12.or.us/PXP2_Login_Student.aspx. Students all have StudentVUE accounts. Their school-issued Google/email address associated with them is their username. StudentVUE uses its own passwords so as to ensure a higher level of security due to the potentially sensitive nature of the information in it. As such, students have to use the link for "Forgot or Need to Set Password" in order to get an email that will allow them to set their password. That email will go to their district provided Google Account.

     

    I need to know my login information for ParentVUE.

    If you completed Online Registration, you created an account at that time and that account works for OLR AND for ParentVue. You can access ParentVUE at https://parentvue.wlwv.k12.or.us or even more directly at https://parentvue.wlwv.k12.or.us/PXP2_Login_Parent.aspx

    If you are unsure of your ParentVUE account, it is most likely the same email address that you used to access the old FamilyLink system. If you are unsure, you may need to submit a tech ticket or call the school. Please be sure to include your name and your children's name(s). 

     

    The Chromebook I have has the wrong school showing on the login page.

    Start typing in your district provided email address. As soon as you hit the @ sign, the other stuff will dissappear and you can complete your email address.

     

    I need to get a Chromebook.

    Each school is handling checkouts in slightly different ways especially now that school has started. Visit this page - Chromebook Distribution - for more information, or submit a tech ticket (https://tekmee.wlwv.k12.or.us/helpathome/) or contact the school.

     

    I am not getting general information from the school.

    All of our schools communicate with their communities (parents, students, and others) via our listserv system. This is an opt-in system - you are not on it until you confirm that you want to be. Getting on is simple - visit http://www2.wlwv.k12.or.us/News/LatestNews/ListservSS/ (which is linked at the top of the district and school websites). If you do not know, have, or remember your passcode, click the link to have one sent to you. Once you get that, you will log in. The lists shown on the left are the ones you are on (if any) and the lists on the right are the ones you can join. You should join the lists for the schools that your children attend, along with any grad year specific lists for them, and the district list.

     

    I am not getting information from my child's teacher.

    Most teachers send email to their children and parents through our student information system. Parents who want to receive these emails need to be entered into our student information with an email address and with the "Receives Mail" setting toggled on. Contact the school office to ask for this adjustment.

     

    My child has their own personal Chromebook. How can he/she log in to get access to his teachers?

    Students with personal Chromebooks will need to log into them using their district provided email address in order to gain access to most things. This will push some settings into place as well. There are two primary sets of settings that we control - "device" settings and "user" settings. When your child logs into a personal Chromebook using their district provided email address, our user settings are kicked in but not the device settings. Logging back in with a personal account should invoke those user settings and thus be "back to normal".

     

    We are using a regular PC or Mac to access things and can't seem to get into my child's Google account. What do I do?

    The Chrome Web browser, which is generally preferred, allows for multiple accounts to be logged in simultaneously. This convenience does occasionally get in the way of access to some of our systems though. Accordingly, we highly recommend that the Chrome browser be only logged into the child's school email account. To do so, you should open a new browser tab. Then, in the top-right corner of the content window, you should see an Avatar. Click it and then log out of any accounts that it shows as being logged in. Next, click the 3 dots just above the Avatar in the Chrome toolbar and go to Settings. If any accounts are logged in there, log out of them as well. Now, go to classroom.google.com and log in with the child's school email account and proceed. 

    When the child is done with their schoolwork, going through the same steps should log them out of their school account and allow a personal account to be logged back into.

     

    Can I use an iPad for accessing school things?

    For many things, an iPad will work fine. However, just as a Chromebook can't do everything an iPad can, an iPad also can't do everything a Chromebook can. Generally, our schools are using tools that work well on Chromebooks. 

     

    My Internet is really poor.

    T-Mobile has ongoing offers for Internet Hotspots. While there are some things that we can do, there are also limitations to those abilities. Hotspots can help but rely on cellular coverage. So, if you have poor cell coverage, then a hotspot probably won't be much help. We are prioritizing those with no access and those in financial hardship first. As we fulfill those needs, we will determine what more might be possible. Please reach out to school office staff to discuss your needs. In many cases, we can help.

     

    How do we connect with our teacher via zoom?

    Teachers may send zoom join instructions in a variety of ways - emails to students, links within Google Classroom, emails to parents, links within other systems. The most common will likely generally be via Google Classroom. These links should not be shared beyond the intended group and should definitely NOT be posted in public forums or social media such as facebook, twitter, instagram, etc. Teachers will share protocols for meetings and have received training on best practices for hosting these meetings. Office staff will usually not have access to the join codes for each teacher and neither will IT staff.

    Students can join zoom sessions via the zoom app that is available along the bottom of their Chromebook window. This is referred to as the zoom app. When a teacher uses some advanced features of zoom, they may tell students that they have to use the app. 

    On a Chromebook, just clicking the link that you receive from a teacher may limit the teacher's ability to use some advanced features with those users since it may use the web-based zoom extension instead of the zoom app. This applies to breakout rooms which some teachers will be planning to use.

    Teachers will likely want students to have zoom accounts as this will further strengthen our security. This is easy to do. Once a student is logged into their Google account, they should visit https://wlwv-k12.zoom.us and then click Sign in. That's it!

     

    My child is having trouble hosting a zoom session?

    We have set our master zoom account to not allow students to host sessions between each other when using their zoom account via our Google authentication process. In some ways, it may appear that a student can host a session, but it won't work.

     

    Can I limit my child's online access or activities?

    Student Chromebooks provided by the school district do have filtering on them. However, no filter is perfect. Supervision is important and we invite you to set reasonable and appropriate family expectations about where and when students can use devices while at home.

    Our Chromebooks do not block youtube although we block "levels" of content within it. Again, this is not perfect. For many teachers, access to youtube is a vital aspect of their classroom activities.

    Other than any potential filtering that you may apply on your general Internet access via router or service provider, the filtering on our devices cannot be adjusted.

       


    Most of our systems are accessed via Google Logins. These logins allow "pass-through" functionality to the actual resource. For example, once you are logged into Google, you can go directly to TypingAgent and it will recognize who you are based on the logged-in Google account.

    Some of our systems have to pass through a system called Clever. Clever is a system that allows some additional information to pass to the actual resource. For example, students can access RosettaStone through Clever and it knows which language to provide to them. Ironically, the login for Clever is via Google.

    Access to the Google account is key for accessing many of these resources. If your child does not yet have a Google account, you can make a request for one. Review this permission form (Spanish version), sign off, and send it to Sally Boyer in the district IT office. If you cannot scan or take a photo of it to send back, you can call 503-673-7013 and someone in the IT office should be able to help.

    Once we flag the student for a Google account, it will take a few hours for the Google account to get activated. Some systems will be available immediately, others could take until the next morning.

    In order to most smoothly access most resources, it would be best to make sure that any personal (home) Google account is logged out first. Normally, this can be done by clicking on the Google Profile avatar in the top right of the browser and selecting log out.

    Next step would be to access Google Drive using the student's school-provided Google account. Here are links that make it easier to login for each school:

     

    Boeckman Creek Primary Athey Creek Middle
    Boones Ferry Primary Inza Wood Middle
    Bolton Primary Meridian Creek Middle
    Cedaroak Park Primary Rosemont Ridge Middle
    Lowrie Primary  
    Stafford Primary Arts & Technology High
    Sunset Primary West Linn High
    Trillium Creek Primary Wilsonville High
    Willamette Primary ***  All Staff ***

     

    Passwords to student accounts start as the capital letter "P" followed by that student's 6-digit ID number. Many students have changed their password though. If you need a student's password changed because they have forgotten it, call 503-673-7013 and we will be able to reset it.

    Once you are successfully logged into the student's Google account, access to many of the resources is fairly smooth.

    Note that in in order to be fully logged out of any of the Google-accessed systems, you need to log out of the Google account in a similar fashion to how you logged out of any personal (home) accounts.

Alternative Resources for Internet Access

  • The following suggestions may provide families internet access at home:

    • If you have a modern cell phone, it is very likely able to function as a hotspot. If you need help with that, you can call your service provider. The steps vary by provider and phone.
    • Many local Internet providers have initiated free programs to help during these times. We can't guarantee that your local companies have such a program but they just might. It is worth a call to your local phone company (think of who would give you an old-fashioned landline) or your local cable TV company. This would be the best option in most cases — free and possibly the best quality of service.
    • Comcast recently announced that they have opened free access to all of their "public" hotspots - https://corporate.comcast.com/covid-19. Go to http://wifi.xfinity.com/, click on "Find a Hotspot", enter your zip code, and you will get a map of the areas where this should be available.
    • Comcast also has their Internet Essentials program that they are offering to qualified homes for no charge for two months. More information is available at https://internetessentials.com.

    Utilize Public WiFi:

    • Every school and city building (like the public library, adult community center, and city hall) has "Public WiFi" available to its citizens. They will need to accept the EULA and their device will have access for the day. WiFi outside of buildings in parking lots may be available. The following public parks in West Linn also have public WiFi:
      • Fields Bridge Park
      • Willamette Park
      • Tanner Creek Park
      • Sunset Park
      • Marylhurst Heights Park
      • Hammerle Park